Refund policy

Return and Refund Policy

At Smithson Speed, we want you to be satisfied with your purchase. If you have an issue with an item or your order, please contact us at sales@smithsonspeed.com with your order number so we can assist you.

1. Return Window & Eligibility

Standard Returns: Unused items in new, re-saleable condition with original packaging intact may be returned within 30 days of purchase. Please enclose a copy of your original invoice.

Returns After 30 Days: Returns requested beyond 30 days from purchase are subject to a 20% restocking fee.

Damaged, Defective, or Incorrect Items: Damaged, defective, or incorrectly shipped items must be reported within 30 days of delivery. Please include photos of the issue. For items reported as defective after installation, we may request documentation (photos, installation details) to evaluate the claim before authorizing a return.

2. Special Orders & Non-Returnable Items

Non-stocking or special-order items are subject to a 20% restocking fee or may be non-returnable. Please contact sales@smithsonspeed.com service for details.

3. Return Shipping & Packaging

Buyers are responsible for return shipping charges and insurance.

Prepaid Labels: You may request a prepaid shipping label from Smithson Speed; the cost of the label will be deducted from your final refund balance.

Free Shipping Items: Returned items that were originally sold with "Free Shipping" will be subject to a restocking charge equal to our original shipping cost.

Packaging: Please package items securely in a sturdy box with adequate packing material. Items damaged during return shipping due to inadequate packaging will be returned to you, and no credit will be issued. The buyer is responsible for ensuring the package reaches us or the manufacturer undamaged.

4. Refunds & Order Cancellations

Refund Processing: Once your return is received and inspected, refunds are issued to your original payment method. Original shipping charges on non-warranty returns are non-refundable.

Order Cancellations: Orders may be canceled at any time before they ship. Once an order has shipped, it cannot be canceled. If a buyer refuses a delivered package, the buyer is responsible for both outbound and return freight charges.